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Sr. Analyst, Multifamily Solutions & Go To Market - Philadelphia Pennsylvania
Company: Comcast Corporation
Location: Philadelphia, Pennsylvania
Posted On: 01/18/2025
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryComcast's Xfinity Growth Innovation and Experience (XGIE) organization brings the future to customer homes with powerful, yet simple connected experiences. Multifamily homes (also known as multi-dwelling units, or MDUs) represent both an exciting space for innovation and significant portion of Xfinity's business.
This individual will be responsible for driving the success of Multifamily growth products and solutions through supporting the development of new products from inception to launch, supporting the management of these products in market, ensuring a superior customer experience through active efforts to monitor and improve on their performance, and aligning the Multifamily product space with broader company goals.
In this role, this individual will work cross-functionally with a diverse array of stakeholders in all facets of the job. Among other duties, this individual will help execute customer research, strategic business cases, technology assessments, pricing & packaging evaluations, product launches, and more. Multifamily product team's core importance to Comcast ensures this role will have great exposure and visibility. Excellent opportunity for a well-rounded, collaborative problem-solver wanting to work on next-generation products. This individual will report to the Director of Multifamily Growth Products.Job DescriptionCore Responsibilities - Partners with Program Management, Product Development, Operations, Product Marketing and other groups in a cross-functional team to develop new products and bring them to market.
- Analyzes data reports for trends to help guide decision making around key Multifamily growth opportunities.
- Supports new products through employee and customer market trials and assists with development and execution of a go-to-market playbooks.
- Work closely with Technology and Product Experience Development teams to ensure new and existing product innovations meet go to market needs with a customer centric approach.
- Manages, gathers, and analyzes competitive intelligence data for product lines.
- Contributes to the strategic planning of product enhancements including content, pricing, packaging and new feature definition.
- Internalizes and represents the Voice of the customer throughout the product lifecycle.
- Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
- Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Although rare, must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.Minimum Requirements
- Specific experiences in bringing new technology products to market.
- Experience in a high volume, fast paced innovation-driven environment.
- Demonstrated ability to work effectively with Program Management, Product Development, Operations and Marketing.
- Understands a variety of technical constraints, user experience goals, business requirements that shape current and future products.
- Strong attention to detail with an obsession over customer needs.
- Excellent written and verbal communication skills.Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.Disclaimer:
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