ServiceNow Solution Architect - Hershey Pennsylvania

Company: The Hershey Company
Location: Hershey, Pennsylvania
Posted On: 01/26/2025

ServiceNow Solution Architect










Posted Date:


Jan 23, 2025









Requisition Number:


123148











Location: Hershey, PA



Summary:

The ServiceNow Solution Architect plays a crucial role in the design, development, and implementation of ServiceNow solutions. Responsible for analyzing business requirements, architecting solutions, and leading the technical implementation of ServiceNow platform capabilities.



Major Responsibilities:

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  Interface with the platform owner, enterprise architects and development teams leading the design, development, and implementation of ServiceNow solutions in alignment with requirements and standards.
  
  
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  Establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.
  
  
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  Architect, configure, and customize ServiceNow applications/modules such as Incident Management, Change Management, Service Catalog, and CMDB to meet organizational requirements.
  
  
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  Develop and maintain documentation related to ServiceNow architecture, design decisions, configurations, and integrations.
  
  
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  Conduct code reviews and provide guidance to development teams to ensure adherence to best practices and standards.
  
  
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  Stay abreast of ServiceNow updates, releases, and emerging technologies to drive continuous improvement and innovation within the platform
  
  
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  Planning, executing, communicating, and working collaboratively to define solutions across the platform that align to out of the box capabilities, defining CMDB process comprising analysis, plan, design and implement phase.
  
  
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  Facilitate strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies
  
  
  
  
  
  Qualifications:
  
  
  
  
  • 
    Deep understanding of ServiceNow architecture, best practices, and a strong ability to translate business needs into technical solutions
    
    
  • 
    Excellent oral and written communication skills, with the ability to speak (verbally and written) to a broad range of technical and non-technical stakeholders regarding the best practice use cases on the ServiceNow Platform
    
    
  • 
    Ability to formally present data to a broad range of stakeholders, platform users, technical teams, and Sr. leadership members with a clear, concise, and relevant technical level of detail for the audience
    
    
  • 
    Business fundamentals, including metrics reporting, business process management, customer centricity and value creation, and business problem solving
    
    
    
    
    
    Experience and Education Requirements:
    
    
    
    
    • 
      Bachelors/Master in Engineering, Computer Science, or a related field, with a minimum of 3 years of experience in an architecture role
      
      
    • 
      Minimum 5+ years of ServiceNow Platform Architect Experience is required
      
      
      
      
      
      
      
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