CUSTOMER SERVICE CALL CENTER - Coraopolis Pennsylvania

Location: Coraopolis, Pennsylvania
Posted On: 01/31/2025

CUSTOMER SERVICE CALL CENTER $13/HR



Several great opportunities with one of the leading providers of medical supplies in Pittsburgh!



MAJOR GOALS AND RESPONSIBILITIES:

Process and complete orders with zero billing errors as promptly as possible. Accurate, timely order entry into the computer billing system. Verifying insurance and obtaining authorization or medical documentation required. Maintaining computer Master Files to eliminate billing errors.



ESSENTIAL ACTIVITIES:

1. Enter customer demographics and orders into the MCS billing system including all information necessary for billing.

2. Collect Insurance benefit information from an Insurance representative or web portal.

3. Contact patients to explain benefits and financial responsibility for NR services.

4. Contact referral sources and patients to discuss any problems or delays encountered during insurance verification.

5. Prioritize urgent or emergency orders.

6. Utilize the Workflow system to create and route required forms to the patients file.

7. Closely monitor the MCS Master Files and make necessary updates. Add new doctors and referrals to the MCS billing system

8. Follow all HIPAA, Accreditation and Insurance guidelines during order processing



PRIMARY PEOPLE CONTACTS:

Customers, physicians and their staff, referrals, insurance company representatives, gamily members and all internal company departments.





BEHAVIORAL TRAITS, ATTITUDES AND SKILLS REQUIRED:

Highly assertive, independent decision-maker with excellent communication skills. Detail and results oriented with superior organizational skills. Excellent computer and data entry skills. Previous call center experience in a high volume setting.



Bachelor's degree preferred.



For immediate consideration, please contact:

Adecco

192 Ohio River Blvd

Phone: 724-251-3013

Fax: 724-251-3019

Email: lisa.morgan@adeccona.com



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