Experienced HVAC Customer Service Representative - Charleston South Carolina

Company: Anchor Heating and Air
Location: Charleston, South Carolina
Posted On: 01/10/2025

The RoleAs a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction. Responsibilities

• Convert customer calls into booked service appointments.
• Make outbound calls to book service and maintenance appointments.
• Make follow-up "Happy Calls" every day to assess customer satisfaction.
• Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information. Requirements
  • Proven track record in customer service.
  • Proficient with Service Titan CRM
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Passionate about Anchor Heating and Air and loves the brand.
  • Bachelor's degree or equivalent is a plus.
  • Engaging personality that blends well with fast paced goal driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude on life. Associated topics: associate, call center associate, customer care, customer service representative, internship, phone, service, support, system support, telephone More...

        

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