Senior Director Contact Center Solutions - Sioux Falls South Dakota

Company: VirtualVocations
Location: Sioux Falls, South Dakota
Posted On: 11/09/2024

A company is looking for a Senior Director - Business Solution Owner, Contact Center Solutions, Customer Experience.



Key Responsibilities

Drive client-specific solution architecture and development in a complex technology environment
Collaborate with cross-functional leaders to build partnerships and align marketing with sales strategies
Develop a product/solution roadmap and identify opportunities for internal migrations from legacy solutions


Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Public Health or Administration, or equivalent experience
12 years of experience in product management, including creating product vision and roadmaps
Experience with enterprise-facing products such as SaaS platforms and APIs
Fluency with Medicaid market dynamics and trends
Experience with AI and machine learning technologies applied to customer service or contact centers More...

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