Senior Customer Service Representative - Sioux Falls South Dakota

Company: VirtualVocations
Location: Sioux Falls, South Dakota
Posted On: 11/12/2024

A company is looking for a Senior Customer Service Representative to provide support and education to customers regarding healthcare services.



Key Responsibilities

Act as a key communicator for the organization, addressing customer concerns and resolving issues
Educate customers on the organization's programs and services while promoting superior customer service
Log issues and follow up on resolutions, maintaining quality standards for call handling


Required Qualifications

High School Diploma / GED or equivalent experience
1+ years of customer service experience in a medical environment
1+ years of experience in a Medicare and HMO environment
Ability to identify and maintain confidentiality as per HIPAA regulations
Familiarity with computer systems and ability to type 40-50 words per minute More...

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