Dispatcher - Cottontown Tennessee

Company: Lee Company
Location: Cottontown, Tennessee
Posted On: 11/07/2024

Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our incredible team has built their reputation on trust, honesty, employee safety and excellence since 1944.Summary of Job: The Dispatcher will provide World Class Customer Service to Lee Company's external and internal customers. Determine the customer's needs, delegate calls to Technical Communicators and arrange for technician to be dispatched. A deep understanding of Lee Company's culture and mission is vital to the success of this position.Education and Experience:

• 2 + years of relevant and proven high-quality customer service experience
• Experience in a call center/dispatch environment preferred
• 3 to 5 years data entry/administrative experience
• 3 to 5 years customer service experience
• High School Diploma or equivalentSkills and Abilities:
  • High level of interpersonal communication skills, both verbal and written
  • High level of Time management'
  • Critical thinking and analytical reasoning
  • Ethical decision making
  • Initiative, Adaptability, Detail Driven
  • Ability to work individually or within the group dynamic
  • Basic office equipment operation abilities (computers, telephones, calculators, copiers and fax machines, postage machines, etc.)
  • Computer skills (MS Office, Internet and Intranet navigation, Web-based platforms)
  • Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook
  • Must be able to type proficiently; 60+ WPM w/ accuracyCompany Perks & Benefits:Our mission at Lee Company is to create an environment where our employees can thrive, and we mean that. Wellness involves your relationships, finances, career, community, as well as physical health. We don't just talk the talk, we walk the walk. Check out what benefit programs we offer to help our team and family members THRIVE with us!
    • We pay 100% of every employee's long-term disability, life insurance, and fees associated with acquiring and maintaining a trade license
    • We offer free trade training and license exam preparation through Lee Company University (LCU), our very own NCCER accredited trade school
    • We have a company match program for 401(k) and health savings account contributions
    • You earn paid time off and paid holidays for your personal well-being
    • You earn rewards for your commitment to wellness and participation in initiatives through our rewards program
    • We offer meaningful assistance programs like Chaplain services, an on-site / mobile clinic, and an emergency assistance fund
    • We connect you to opportunities to make an impact through volunteering in our communities
    • And other benefits such as health insurance, dental, vision, and short-term disabilityAt Lee Company, you will be among the most knowledgeable and experienced trade experts in the country. We offer competitive pay, full benefits, paid training, and opportunities for growth. If you have a desire to serve and a passion for excellence, apply today!Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. - We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. More...

          

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