Director Retail Operations Ag Lending - TN - Humboldt Tennessee

Company: Disability Solutions
Location: Humboldt, Tennessee
Posted On: 11/20/2024

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences. Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 12 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do. SCHEDULE: Full Time TRAVEL REQUIRED: 50% - 75% - covering the Farm Credit Mid-America retail offices in Dresdon, Humboldt, Somerville and Ripley, TN. COMPENSATION: $87,428.00 to $191,247.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class. About Our OpportunityThe Director Retail Operations provides direct leadership to the Retail Operations Team to effectively support the sales and lending process consistent with association goals. Primary responsibilities include leading, coaching and developing team members across multiple retail locations in order to deliver exceptional, customer-centric, financial services experience by facilitating workflow and processes.How You Will Spend Your Time

• Coordinates and collaborates with leaders across the association by supporting the overall customer experience and sales delivery to drive consistency, work share, and the overall success through participating in committees, projects and strategic initiatives.
• Defines team operating standards and monitoring internal procedures and processes while adhering to compliance and regulatory laws. Knowledge of business, industry and customer relations, supplemented with appropriate technical expertise to facilitate solutions.
• Achieves results through leadership of team members throughout their assigned marketplace as well as influencing team members in other areas of the organization.
• Leads and coaches others, setting team's direction, evaluating performance, maintaining accountability in performance, compensation and other employment decisions.
• Establishes and maintains positive work environment that promotes continuous learning, development, recruitment and retention of highly effective employees.
• Leads by modeling our values, inspiring a shared vision, challenging the process, encouraging and enabling others to act. Establishing and maintaining a positive work environment that promotes continuous learning, development, recruitment and retention of highly effective employees.
• Conducts loan reviews per the loan review guidelines and using the findings to grant authorities, coach and develop operations team members and provide meaningful feedback to Regional Vice Presidents.
• Establishes and maintains internal and external relationships while participating in Association and industry organizations to gain knowledge, share information, and enhancing the Association's brand.
• Represents and communicates the mission and values of Farm Credit Mid-America.
• Complies with conduct policy, security policy and confidentiality expectations.
• Any additional duties needed to help fulfill our Mission and abide by Our Compass. Minimum Education & ExperienceBachelor's Degree in agriculture, Business or related field preferred. High school or GED required. 7-9 years professional experience in financial services, lending, customer support or similar related field. Demonstrated skills to lead a team of people.Mental & Physical RequirementsWhile engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our . Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law. #LI-HYBRIDNearest Major Market: Clarksville Nearest Secondary Market: Nashville More...

      

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