Service Planner - Millington Tennessee

Company: Jobot
Location: Millington, Tennessee
Posted On: 11/20/2024

Job opportunity for a team player with planning/coordinating experience!!This Jobot Job is hosted by: Kyle BeardAre you a fit? Easy Apply now by clicking the "Apply" button
and sending us your resume.Salary: $72,000 - $80,000 per yearA bit about us:Growing machine manufacturer and servicer in Millington, TNWhy join us?Casual office environment with a great team!Job DetailsEssential Job Functions

• Responsible for the scheduling and dispatching of field service representatives.
• Effectively, efficiently and profitably schedule the day to day activities of service technicians as well as negotiate third party providers if a technician is not available.
• Optimize call schedules to minimize expense.
• Collaborate with other coordinators to optimize labor utilization
• Monitor online GPS technician management software to ensure timely arrival/departure & coordinate with customer and additional staff.
• Work with the Service Technicians on the sourcing of parts and coordination/expediting to job sites.
• Respond to major contracted customers with daily service call updates and tracking information as requested.
• Work with administrative team to maintain CRM service call dispatching and tracking system.
• Execute daily processes to ensure quality control. -Timely assignment and follow up of work orders and job data to contract drivers.
  • Maintain accurate records and ensure information is executed timely and correctly.WORK ENVIRONMENTThis job requires majority of time spent communicating with Management, customers and technicians by telephone, email and other business technology.Qualifications And Requirements
    • Experience in the cartage transportation industry or service industry with at least three years in operations and dispatch.
    • Works under general supervision. A certain degree of creativity and latitude is expected.
    • Solid communication skills including written and verbal.
    • Must be highly computer literate and have basic to intermediate working knowledge of Microsoft Office Suite programs such as word and excel. In addition, working knowledge of an e-mail system is necessary.
    • Assessment will be administered during interview process
    • Ability to handle multiple tasks simultaneously and recall past information
    • Familiarity with geography of the region in which operations are conductedInterested in hearing more? Easy Apply now by clicking the "Apply" button. More...

          

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