Kentucky Licensed Call Center Manager - Murfreesboro Tennessee

Company: VirtualVocations
Location: Murfreesboro, Tennessee
Posted On: 01/22/2025

A company is looking for a Sr. Call Center Manager to oversee call center operations and training for a new project.



Key Responsibilities

Oversee daily operations of the call center team to meet performance metrics
Evaluate training needs and ensure staff knowledge of multiple programs
Monitor compliance with policies, procedures, and performance goals


Required Qualifications, Training, and Education

Bachelor's degree in a relevant field and 7+ years of professional experience, or equivalent combination of education and experience
Three years of people management experience
Experience managing a large-scale call center (at least 500 full-time equivalents)
Experience in call center operations is required
Kentucky residency preferred More...

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