Technical Account Manager - Murfreesboro Tennessee

Company: VirtualVocations
Location: Murfreesboro, Tennessee
Posted On: 01/24/2025

A company is looking for a Technical Account Manager to manage premium support relationships and ensure customer satisfaction.



Key Responsibilities

Manage post-sales technical issues and serve as the primary contact for assigned key accounts
Provide timely resolution of technical issues, and escalate critical problems as necessary
Conduct regular service status meetings and provide on-site or virtual product training to customers


Required Qualifications

Must be a US Citizen
2-4 years of relevant work experience as a Technical Account Manager in the security domain or 4+ years in technical support
Strong understanding of OSI Model, TCP/IP protocol suite, and application layer protocols
Familiarity with cloud platforms such as O365, Salesforce, Azure, AWS, and GCP is desired
Experience in account-based technical support is desirable More...

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