Desktop support - Knoxville Tennessee

Company: NTT DATA, Inc.
Location: Knoxville, Tennessee
Posted On: 01/26/2025

Req ID:303588NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop support to join our team in Knoxville, Tennessee (US-TN), United States (US).The Desktop Supportwill be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.This position will be a on-site position working at a client site.Job Responsibilities Include:

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now)
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break fix for desktops, laptops.)
• Instructs customers in the operation and maintenance of basic Windows.
  Basic Qualifications:
  • 3+ years desktop/technical Windows support experience
    Preferred Skills:
    • ServiceNow ticketing system (or similar ticketing system)
    • Office 365 support
    • Windows troubleshooting, diagnosing, imaging/deployment and software installation.
    • Installation/Troubleshooting of Software/Hardware
    • Proven customer service background
    • Able to comprehend and follow verbal and written technical instructions and scripts.
    • A+ certification or equivalent skill set
    • Individual must have ability to receive calls during the normal business day and after hours.
    • Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
    • Excellent verbal and written communication skills with emphasis in customer service
    • Excellent interpersonal skills and ability to work collaboratively in a team environment#INDICSAbout NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atNTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click. More...

          

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