Provider Service Program Manager - Memphis Tennessee

Company: VirtualVocations
Location: Memphis, Tennessee
Posted On: 01/28/2025

A company is looking for a Manager, Provider Service to enhance provider relationships and improve operational processes.



Key Responsibilities

Focus on enhancing Provider Experience to ensure scalable and sustainable service delivery
Lead a team of Provider Satisfaction Specialists and oversee off-shore vendor operations
Manage inbound and outbound Provider Call Center experiences and monitor performance metrics


Required Qualifications

Previous experience in a Health Plan environment
Proven experience in Provider Services and Call Centers
Demonstrated people leadership with direct reports
Knowledge of Medicare Advantage
Experience managing and training offshore teams More...

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