Customer Success Architect - Grand Prairie Texas

Company: VirtualVocations
Location: Grand Prairie, Texas
Posted On: 11/21/2024

A company is looking for a Customer Success Architect to enhance customer engagement and drive the adoption of their cyber-security solutions.



Key Responsibilities

Manage a diverse portfolio of Enterprise customer accounts and guide clients through post-sale onboarding
Conduct regular proactive customer meetings and create success plans to align customer strategies with the company's solutions
Analyze customer data to identify areas for improvement and ensure customers have a seamless experience


Required Qualifications

6+ years of proven Customer Success Manager experience, with at least 4 years in a XaaS Enterprise business
Experience in managing complex customer accounts and driving solution adoption
Understanding of network security, data security, or insider threat security concepts
Ability to build and maintain relationships at all levels within customer organizations
Experience in analyzing data to drive new outcomes in customer experience More...

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