Customer Operations Billing Specialist - Mesquite Texas

Company: VirtualVocations
Location: Mesquite, Texas
Posted On: 11/21/2024

A company is looking for a Customer Operations - Billing Specialist.



Key Responsibilities

Handle de-escalation, investigation, and resolution of customer inquiries related to billing
Analyze root causes of customer requests for financial restitution in collaboration with the Customer Operations Analyst
Document new processes and assist in special operations projects to improve performance


Required Qualifications

Bachelor's Degree or equivalent experience in a customer solution environment or related fields
2+ years of experience in billing/invoicing issues with direct customer interaction
Experience managing data within Microsoft Excel or Google Sheets
Ability to balance customer needs with procedural integrity
Demonstrated experience in conflict management and resolution More...

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