Front Desk Agent - San Antonio Texas

Company: Hyatt Vacation Ownership
Location: San Antonio, Texas
Posted On: 01/07/2025

Hourly Rate: $16.60Are you looking for a place where meaningful moments are made together? - - -At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. - -Where great benefits lead to a life fulfilled. -

• Competitive Pay -
  • Medical/Dental/Vision/401K opportunities -
    • Travel discounts -
      • Credit Union Membership -
        • Tuition Reimbursement -
          • Professional Counseling & Family Support -
            • Growth and Development Opportunities -
            • *Benefit Eligibility will vary by position - -Site Specific Perks -
              • Free On-Site Parking--- -
              • Discounted meals -
              • Department celebrations -
              • Associate Appreciation Week -
              • Monthly associate recognition and reward programs -
                -As a Guest Services Agent, a typical day will include: - -
                • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. -
                  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. - - -
                    • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) -
                      • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.--- -
                        • Answers telephone calls and routes calls to the proper department as applicable.--------- -
                          • May be asked to assist with bellman and runner duties depending on facility or location. - -Guest Experience and Company Standards -
                            • Welcome and greet guests and anticipate and address their needs. -
                              • Interact with colleagues and guests professionally and promptly. -
                                • Contribute to team goals. -
                                  • Always follow company policies and safety procedures. - -To Become a Guest Services Agent at HVC: - -
                                    • Available to work various shifts, holidays, and both weekend days. -
                                      • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. -
                                        • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. -
                                          • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.--- -
                                            • Specific job duties may differ by property, size of team, or facility. -Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. More...

                                                  

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