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On Site General Manager New Houston, Texas, United States - Houston Texas
Company: Tbwa Chiat/Day Inc
Location: Houston, Texas
Posted On: 01/10/2025
RISE Association Management Group is the best-in-class provider of property services for Texas homeowners' associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We're an EOS (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We're thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We're a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we're looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.We are problem solvers and business managers who just happen to be in the business of community association management. Together, we're capable of so much more. Together, we RISE.Our Core Values: - Honoring Commitments
- Precision
- Stewardship
- Being a Great Partner
- Inspire Others with Your Attitude
- Finding A Way, despite any obstacles
- Taking OwnershipJob Title: On-Site General ManagerLocation: 77058Work Hours: Monday through Friday, 8:00 AM - 5:00 PM, with evenings and weekends as required by demandFLSA Status: ExemptStatus: Full-TimeSalary: $55,000Job Overview:As an On-Site General Manager at RISE, you will provide management, direction, and leadership to ensure the effective daily operations of a condominium facility managed by the community association. Your role will focus on delivering exceptional professional services, with an emphasis on property maintenance, deed restriction enforcement, client communication, and project management, to provide excellent customer experiences.Core Responsibilities:
- Oversee the operation and administration of the Association following the management agreement and the Association's policies and procedures.
- Focus areas include:
- Property Maintenance
- Deed Restriction Management
- Budget Oversight
- Organizing, administering, and attending client meetings (typically in the evenings).
- Regular communication with the Association's Board of Directors and homeowners.
- Conduct facility inspections for maintenance and deed restriction compliance.
- Assist the Board of Directors/ARC with the architectural review process and routine inspections.
- Prepare board meeting materials, bid comparisons, and other necessary documents.
- Oversee legal matters such as collections, deed restriction enforcement, and disputes.
- Monitor delinquency rates and manage the collections process for the account portfolio.
- Provide recommendations to the Board regarding major capital expenditures.
- Serve as a professional consultant to the Board, offering operational and managerial advice.
- Respond to all communications (calls and emails) within 24 hours.
- Stay current with state statutes, regulatory agency requirements, and the community's governing documents, policies, and procedures.
- Provide weekly updates to the Board on collections, ACC requests, compliance, service requests, and work orders.
- Build and maintain positive relationships with residents to ensure a high level of service and timely resolution of concerns.
- Analyze and address various situations that could pose potential issues.
- Manage client budgets and ensure timely payment to vendors.
- Other duties as assigned.Required Characteristics:
- Alignment with RISE core values.
- Willingness and ability to attend evening meetings as needed.
- Reliability and dependability.
- Problem-solving mindset.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Self-motivated, proactive, and a team player.
- Ability to work on new and unfamiliar problems.
- Detail-oriented with a strong sense of initiative.Required Skills, Knowledge, and Experience:
- Strong customer service skills for both internal and external stakeholders.
- Proficient in Microsoft Office, especially Excel. Knowledge of Word, Outlook, and other Office products is also required.
- Strong computer skills with data entry proficiency, including 10-key.
- Minimum of one (1) year of property management experience.
- Professional communication skills (phone, interpersonal, written, and verbal).Education/Certification Requirements:
- High School Diploma or equivalent required; bachelor's degree from an accredited university is preferred.
- Must have personal transportation and the ability to travel to and from client sites.Physical Requirements:
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