Vice President of Customer - El Paso Texas

Company: VirtualVocations
Location: El Paso, Texas
Posted On: 01/12/2025

A company is looking for a Vice President of Customer to lead customer support and account management teams while driving revenue growth and customer satisfaction.



Key Responsibilities

Develop and execute a cohesive customer strategy integrating support and account management
Lead and mentor a multi-functional team, fostering a culture of excellence and continuous improvement
Oversee operational excellence in support, ensuring swift resolution of customer issues and refining support processes


Required Qualifications

10+ years in customer-facing roles, with at least 5 years in senior leadership
Proven track record of driving revenue growth and retention
Strong understanding of technical issues and ability to collaborate with product and engineering teams
Proficient in leveraging data and analytics to inform decisions and measure success
Exceptional leadership and communication skills with a strategic mindset More...

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