Head of Support - Austin Texas

Company: Overhead Door Company of Cortland, Inc.
Location: Austin, Texas
Posted On: 01/14/2025

Head of Customer Support - SAAS Start-Up - Austin, TexasKey Skills: Customer Support, Client Support, SAAS, Software, Tech Start-Up, 24/7 teams, Global TeamsThe Company & RoleAn international SAAS platform provider who has recently undergone substantial investment from one of the country's leading PE firms is looking to dramatically expand their US HQ & hub in Austin.With a highly-developed product and a strong sales team, the company is looking to grow from strength to strength in offering BIC 3rd party software solutions across the Leisure & Attraction space within the US and the world. To keep up with their expansion plans, they are looking to build out their Customer Support function and establish new processes to minimize customer downtime and delays while maximizing customer satisfaction and care.This position will offer you the opportunity to design new processes to ensure a FTS, 24x7 support model to maintain uptime for their Mission Critical Application while also building ticket deflection processes to provide efficient support to their ever-widening customer base.You will work with alumni from some of the leading tech businesses in the US in a light-hearted yet focused environment to drive post-sales care and customer support while leaving a legacy on an exciting new software that can have an impact for years to come in a business that truly puts people first.Key Responsibilities

• 10+ years in customer support, with at least 5 in a leadership/management role
• Demonstrable experience in building new processes in a SAAS business
• Experience working with and building global teams
• Demonstrable history of building ticket deflection systems and strong technical backgroundsNext StepsIf interested in hearing more about this position, please apply below or contact Ciar--n Brown or Robynne McPadden at TwentyAI to discuss in more detail.
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