Senior Manager, Premium Support - Grand Prairie Texas

Company: VirtualVocations
Location: Grand Prairie, Texas
Posted On: 01/20/2025

A company is looking for a Sr. Manager, Premium Support to lead a team of Technical Account Managers in the Americas Region.



Key Responsibilities

Recruit, onboard, and mentor Technical Account Managers to build a high-performing team
Define and execute customer success strategies to enhance customer satisfaction and drive adoption
Oversee team operations, manage escalations, and collaborate with cross-functional teams to advocate for customer needs


Required Qualifications

Bachelor's degree in a related field
10+ years of professional experience in Technical Account Management or Customer Success
Experience in leading and coaching a technical support team
Proven expertise in pre-sales processes and business development
Technical proficiency to provide guidance on architectural and infrastructure matters More...

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