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Field Service Representative - Companion Animal Health - Dallas Texas
Company: Enovis
Location: Dallas, Texas
Posted On: 01/20/2025
Job Description:At Enovis we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? .As a key member of the Companion Animal Health team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.Job Title:Field Service Representative - Companion Animal HealthReports To:Sr. Marketing Manager - Companion Animal HealthJob Title/High-Level Position Summary:Do you love animals? Are you working in the veterinary industry but looking for a change with the opportunity to train other veterinary professionals on the latest veterinary technologies on the market? Companion Animal Health is looking for you!The Field Service Representative (FSR) position supports all Companion Animal Health products with a strong emphasis on hardware and accessory installation, software connectivity, and end-user hands-on technical and medical training. The FSR drives the implementation of Companion Animal Health products through comprehensive training to clinic staff to ensure proper operation of equipment and product use optimization. The FSR is responsible for driving sales activity for new and existing customers for products with consumable components. Additionally, the FSR is responsible for developing rapport with customers and enhancing Companion Animal Health brand awareness in veterinary hospitals.The FSR position requires extensive travel (80%+) with effective call routing, frequent clinic visits, and overnight travel (based on territory size and demand).Key Responsibilities: - Product Installations, User Training, and Field Support
- Coordinate with cross-functional teams for product installations and user training.
- Veterinary clinic staff training on all Companion Animal Health products.
- Consults and provides suggestions for optimizations for product utilization, workflow, and growth opportunities.
- Facilitate customer re-trains to ensure optimal customer retention and increase product utilization.
- Deliver a high level of customer service to customers.
- Document all customer-related activity in the customer management database.
- Product Troubleshooting, Maintenance and Support
- Work with cross-functional teams to troubleshoot product technical issues on site.
- Collaborate with Sales, Customer Support, and Clinical teams pro-actively to formulate solutions to various clinic and product technical needs.
- Prepares, provides, and conveys diversified information, which may be of a technical or competitive nature.
- Serves as an on-site liaison between customers and Companion Animal Health.
- Responds to customer questions, issues, and problems of moderate to complex scope.Minimum Basic Qualifications:
- Veterinary technician clinical or veterinary equipment support/installation experience.
- Certified, Registered, or Licensed Veterinary Technician degree from an AVMA-accredited program in veterinary technology. A Bachelor's degree in Animal Science or related field with extensive veterinary technician clinical experience will be considered.
- Requires a high level of rapport development and customer service orientation.
- Strong attention to technical detail and ability to convey and teach technical information concisely.Travel Requirements:
- Requires extensive travel (80%+)Desired Characteristics:
- Ability to implement, deliver, and execute specific training to clinic staff to properly operate and maximize use of analyzers, and other products, as well as first-level troubleshooting.
- Ability to manage a heavy travel schedule for customer meetings within large territories, with frequent overnight visits expected.
- Displays a high level of communication and customer service orientation.
- Moderate computer skills in a Microsoft Office environment. Demonstrated skills in database management (note-taking and call routing).
- Attention to technical detail, and ability to convey and teach that information concisely."Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.What does creating better together mean to us at Enovis? Discover the "why" behind our purpose, values and behaviors:We offer a comprehensive benefits package that includes:
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