Senior Technical Support Manager - El Paso Texas

Company: VirtualVocations
Location: El Paso, Texas
Posted On: 01/21/2025

A company is looking for a Senior Technical Support Manager to support operations of product implementations in the energy sector.



Key Responsibilities

Interact with clients to address complex technical issues and support requests
Conduct root cause analysis for recurring issues and implement preventative measures
Analyze production issues and collaborate with teams to improve operational processes


Required Qualifications

Minimum 5 years of experience in Customer Success or Customer Support with proven Operations or Technical capabilities
Strong analytical skills to identify and correlate metrics relevant to customer goals
Advanced IT&C knowledge and ability to quickly adapt to new software environments
Strong organizational and time management skills for managing multiple projects
Ability to work across time zones and with offshore teams in a dynamic start-up setting More...

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