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Principal Associate, Experience Design - Plano Texas
Company: Capital One
Location: Plano, Texas
Posted On: 01/21/2025
Principal Associate, Experience DesignThis is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. -We are currently seeking Experience Designers to closely collaborate with groups of technical software architects, engineers, product managers, and customer success teams to thoughtfully translate complex flows or processes into simple solutions that are easy to use. -These roles could be focused on internal and external users to Capital One. - -Example of Internal User focused work:Building a web application that helps developers create new software to solve complex customer and business needs. Our tool helps teams setup environments, design the infrastructure of their application, automate builds, releases, and testing, and adhere to complex security, legal and risk requirements. All while building not just for new developers but creating a tool powerful enough for a seasoned veteran. It's a big, complex project that will have very positive impacts on the daily lives of our engineering teams across the company. -Example of External User focused work: -Building applications and products that are focused on the many different stages of the Car Ownership journey. Applications (Native and Web) are focused on supporting Car Dealerships, their customers, those that are either paying off their vehicle loan with Capital One, or someone that is looking to refinance with Capital One. -Regardless of the project you would be working on, our ideal candidate has designed apps and/or software - at scale - and understands the different approach and mindset required to create applications compared to simple websites. Extra points to someone who understands what it takes to develop applications, and has had some experience writing code themselves. -What You'll Do: -You'll be asked to handle a variety of responsibilities, including: -Key Responsibilities - Simplifying and translating complex business and software development workflows into easy-to-use experiences for a technical audience
- Collaborating with enterprise partners to create new interface and interactions patterns
- Creating consistent visual conventions across the application
- Working closely with product and customer success teams to gather and incorporate user feedback and feature requests into the interface
- Identifying and establishing design needs, requirements, and acceptance criteriaCollaboration & Connection
- Collaborating with software architects and engineers, product managers, and research teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
- Participating in translating complex ideas into understandable concepts that evolve and enhance the product interface
- Advocating for the customer through human centered design methodologies, including: discovery, ideation, sketch sessions, and user testing
- Supporting design led workshops to engage and build alignment across different partners and teams
- Championing prioritization of design centered product enhancements grounded in research and analysis
- Connecting with design community peers by learning, sharing, and teaching
- Participating in hiring by reviewing resumes, conducting interviews and attending consensusDiscovery & Delivery
- Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities -
- Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
- Contributing to style guides, iconography, and infographics that can be leveraged by teams
- Participating in end-to-end product design by:
- Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitive
- Framing problems, determining insights, and defining visual designs to serve customer needs
- Ideating, sketching, and delivering low to high fidelity prototypes
- Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
- Storytelling and presenting visual concepts to various stakeholders
- Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleaguesBasic QualificationsAt least 4 years of experience in User Interface designPreferred Qualifications
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