Customer Success Operations Manager - San Antonio Texas

Company: VirtualVocations
Location: San Antonio, Texas
Posted On: 01/22/2025

A company is looking for a Senior Customer Success Operations Manager.



Key Responsibilities

Co-design and build automated customer touchpoints for the Customer Success journey
Administer Customer Success tools, creating dashboards and alerts for account health visibility
Collaborate with the business operations team to analyze data and track indicators of risk and renewal


Required Qualifications

3+ years of experience as a Customer Success Operations Manager or Programs Manager
Data fluency and familiarity with tools like Omni, Looker, Salesforce, and Excel
Experience as an Admin of a Customer Success tool like ChurnZero or Gainsight
Knowledge of Customer Success strategies for developing playbooks and customer-facing assets
Ability to collaborate cross-functionally to support the Customer Success team More...

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