Onboarding Associate - San Antonio Texas

Company: VirtualVocations
Location: San Antonio, Texas
Posted On: 01/22/2025

A company is looking for an Associate Onboarding Specialist responsible for providing a seamless onboarding experience for new members.



Key Responsibilities

Create a positive first impression by gathering necessary information for new members
Manage member inquiries through calls, emails, or chats within established turnaround times
Document all communication and hand off members to the Member Care Services team once fully onboarded


Required Qualifications

3+ years of experience in a customer service role, preferably in a call center environment
Strong people skills and ability to build relationships with stakeholders
Well versed with healthcare and medical terminology
Exceptional time management skills and ability to work independently
Exceptional computer skills, particularly in Microsoft Office Suite More...

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