BPO Operations Manager - Grand Prairie Texas

Company: VirtualVocations
Location: Grand Prairie, Texas
Posted On: 01/22/2025

A company is looking for a BPO Operations Manager to oversee vendor engagement and enhance member and provider services.



Key Responsibilities

Develop and strengthen partnerships with BPO organizations to establish best practices
Create and implement best practices for production management to enhance member and provider experiences
Identify operational inefficiencies and drive improvement initiatives using a data-driven approach


Required Qualifications

4+ years of Production Management experience
Experience in BPO or Call Center environments
Experience with vendor management or offshore partnerships
4+ years of experience leading and developing teams in a fast-paced environment
3+ years of experience using data and metrics for problem-solving and root cause analysis More...

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