Senior Web Support Manager - Grand Prairie Texas

Company: VirtualVocations
Location: Grand Prairie, Texas
Posted On: 01/23/2025

A company is looking for a Sr. Manager, Web Support to oversee and lead the Web Support & Social Media Departments.



Key Responsibilities

Oversee daily operations of Web Support & Social Media Departments, ensuring performance metrics and customer satisfaction goals are met
Develop and maintain workflows, policies, and procedures to enhance operational efficiency
Monitor customer satisfaction trends and prepare actionable plans for continuous improvement


Required Qualifications

10+ years in Call Center/Web Support Management
5+ years leading large teams (25+ indirect)
Proven experience in developing and executing operational strategies
Technical proficiency with CRM systems and workforce management software
Strong understanding of industry regulations and compliance requirements More...

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