Customer Support Manager - Austin Texas

Company: VirtualVocations
Location: Austin, Texas
Posted On: 01/29/2025

A company is looking for a Manager, Customer Support to lead and enhance the customer support experience.



Key Responsibilities

Oversee the Support Team's KPIs, including ticket backlog and customer satisfaction metrics
Manage staffing, hiring, and training for the Technical Support Analysts team
Collaborate with cross-functional teams to address customer challenges and improve product offerings


Required Qualifications

BS in Computer Science or a related technical degree, or equivalent work experience
3+ years of experience leading technical support in an enterprise SaaS environment
Experience with APIs and technical troubleshooting
Proven track record in scaling high-functioning support teams
Experience with implementing new support tools is a plus More...

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