Director of Customer Success - Austin Texas

Company: VirtualVocations
Location: Austin, Texas
Posted On: 02/02/2025

A company is looking for a Director of Customer Success, Corporate L&D.



Key Responsibilities

Lead and mentor a high-performing team of Customer Success Managers
Develop and implement strategies to enhance customer onboarding, engagement, and renewals
Analyze customer data to identify risks and opportunities for growth


Required Qualifications

7+ years in Customer Success or Account Management, with 3+ years in a leadership role
Expertise in corporate L&D training platform solutions
Strong knowledge of SCORM, HRIS platforms, and LMS systems
Experience with EdTech or SaaS products
Proficiency in tools like Gainsight, Salesforce.com, and Hubspot More...

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