WV/Customer Service Rep I - Fairmont West Virginia

Location: Fairmont, West Virginia
Posted On: 11/12/2024

ADECCO is the largest staffing company in the area. A lot of the biggest and best companies in the area use ADECCO. We are currently recruiting for Customer Service Representatives for one of our top clients!



Summary of Responsibilities: Workers are proficient in basic skills and occasionally require assistance in advanced functionality; Understand business units’ technical and/or business processes; Possess intermediate troubleshooting skills- Resolve customer issues and requests in a prompt, courteous, and professional manner- Achieve customer satisfaction in all customer contacts- Maintain a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements- Responsibilities include initiating trouble calls, creating notifications, performing account maintenance, inputting data as required and documenting customer notes on accounts- Provide sound customer service by exceeding customer needs - Research all customer inquiries and perform appropriate system entries- Receive/process outage and 911 emergency calls within company and regulatory guidelines- Utilize independent analysis and good individual judgment resolving customer concerns- Follow up with customers when appropriate- Solicit sale of new or additional services- Handle irate customers in a calm, courteous, and professional manner- Use effective communication skills with good judgment to analyze and resolve customer inquiries- It is the responsibility of each representative to read all communications and emails and to apply existing and new practices/procedures- Representative is responsible to be available to attend necessary training- Other duties may be assigned to meet business needs. Business-Unit Specific Summary of Responsibilities: (Enter Business-Unit Specific Verbiage in this Section) Summary of Qualifications:- Must have high school diploma or GED- Must pass the company approved CSR test- Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships- Ability to read and interpret documents such as quick reference cards, training documents, CNET and other available on-line help tools- Ability to accurately calculate figures and amounts- Ability to interpret technical instructions received from the field regarding meter reads and outage status- Excellent communication skills including good grammar, tone of voice, and diction- Basic computer and keyboarding skills-Utilize SAP effectively and efficiently- Excellent customer service skills (friendly, courteous, helpful. This is an excellent opportunity for the right person.





Must have good attendance and experience. Pay will be $11.00 to start



If you are interested in learning more about these positions, please contact our office by calling (304)422-0288 or apply online RIGHT NOW!! at www.AdeccoUSA.com



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