North America Process Automation Services Director - Foxboro Massachusetts

Company: Schneider Electric
Location: Foxboro, Massachusetts
Posted On: 11/15/2024

-Job Summary

Provide leadership in the definition, establishment and maintenance of effective and consistent processes, systems and tools supporting Field Services across Process Automation North America Delivery, with deep knowledge of Foxboro and/or Triconex product hardware and software and the accompanying standard processes, practices, and tools used by the North America Delivery Field Services teams for solution implementationDevelop and manage the regional Field Services resource forecast via the Capacity Planning tool coordinating its regular monthly update through the Field Services Managers, and providing input to Vice President, North America Delivery, with regards to the need to add or reduce HCPromotes and coordinates resource sharing across offices and countries to maximize resource effectiveness and utilization. Responsible for elevating the skills and competencies of the regional Field Services organization through participation in training curriculum definition, development, and deployment within the context of the Process Automation Global Delivery teamAddress specific project or customer site resource performance issues personally and lead Territory Delivery Directors and Field Services Managers through action planning, risk identification/mitigation, and follow up with specific emphasis on customer support with effective resource deployment across the North America regionManage and report to the Vice President, North America Delivery, on North America Field Services KPIs performance vs target for Billable Utilization %, Billable Hours vs Planned Hours, Absorption over/under recovery, Training Utilization %, Scout Leads, # Orders, and Order Value, One Voice EEI and Action Plans, and others as defined by VP, North America DeliveryProvide oversight to Customer First contract execution analysis and planning for major customer sites identifying and mitigating risks, issues, and other concerns as part of delivery of support services to the customerParticipate with the regional team in the two monthly Delivery reviews with all the TDDs, and review performance along with regional peers and VP, North America Delivery Lead the development of effective internal relationships between territory Field Services and the global functions.Supports key Field Services initiatives that benefit PA regionally and globally.Job Responsibilities
Responsible for ensuring the territory Field Services teams achieve financial objectives for each Customer First contract in conjunction with high levels of customer satisfaction.Closely engaged with Engineering Managers on active projects, to ensure that potential resource and technical risks are foreseen. Particular focus is given for first-of-a-kind and major projects. Collaborate to develop effective engagement and transition between Projects and Field Services teams.Where needed, works with Territory Delivery Directors to address strategic projects with performance issues.Working with Territory Delivery Directors, coaches and develops Field Services Managers within the North America region to build their skills and competencies, and provides training curriculum for the Field Services population to enable better customer supportSupports the adherence to all global/regional processes and tools as defined by Global Delivery organization. Primary person in the North America region charged with governance on Field Services practices, processes, and tools.Articulates Field Services team needs to VP North America Delivery, including resource requirements, tools and processes, skill and capabilities gaps Participates in twice monthly regional reviews to ensure financial, schedule, and customer satisfaction targets are met Manage and report to the Vice President, North America Delivery, on North America Field Services KPIs performance vs target for Billable Utilization %, Billable Hours vs Planned Hours, Absorption over/under recovery, Training Utilization %, Scout Leads, # Orders, and Order Value, One Voice EEI and Action Plans, and others as defined by VP, North America DeliveryProvide feedback to portfolio/offer management and development organizations as required for improvements and/or needs for the Foxboro and Triconex products and softwareProvide feedback to the offer management organization on the Customer First program, its individual offers and how these are managed, improvements required, and digitization of said programs from improved effectiveness and management in deliveryWho will you report to? Tim Heckman- VP, PA Regional Delivery - What qualifications will make you successful for this role?
15+ years related professional experience, 7+ years management experienceBS or equivalent in engineering, MBA a plus Expertise -in major DCS and SIS projects Deep expertise with control and/or safety systems Project Engineering and/or Field Services practices and toolsStrong business acumen and focused on driving client business results using relevant product and services offeringsStrong interpersonal skills with excellent critical thinking as well as bringing a strategic, consultative viewpoint to bearExcellent presentation and communications skills, both written and oralHigh level of energy and passion, a tolerance for last minute travel, and extra work hours as neededFlexible attitude and excellent organizational skills with the ability to plan and execute a variety of tasks on a timely basis and as the situation requiresExcellent time management skills with the ability to prioritize and allocate resources to ensure achievement of revenue objectivesLet us learn about you! Apply today. -You must submit an online application to be considered for any position with us. This position will be posted until filled. -Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our - IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric - apply today!---36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World's most sustainable corporations - -You must submit an online application to be considered for any position with us. This position will be posted until filled. -Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. - -You can find out more about our commitment to Diversity, Equity and Inclusion and our DEI Policy -At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter -Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. - - - More...

    

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