Product Support Manager - Ogden Utah

Company: VirtualVocations
Location: Ogden, Utah
Posted On: 01/18/2025

A company is looking for a Manager of Product Support responsible for leading a team to enhance customer experience.



Key Responsibilities

Manage team performance through data analysis, coaching, and development
Oversee escalations and ensure effective communication with clients' executive leadership
Ensure daily operations of the Product Support team are handled promptly and effectively


Required Qualifications

3-5 years of leadership experience in a customer experience-focused role, preferably in a SaaS environment
Proven track record of delivering exceptional customer experiences
Experience in managing support teams and improving support processes
Strong ability to inspire and motivate a team
Familiarity with cross-functional project execution and change initiatives More...

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