Director of Customer Experience - Ogden Utah

Company: VirtualVocations
Location: Ogden, Utah
Posted On: 01/29/2025

A company is looking for a Director of Customer Experience to lead the transformation of customer experience across B2C and B2B platforms.



Key Responsibilities

Develop and implement a comprehensive customer experience strategy, including customer journey mapping and feedback analysis
Lead and manage a team of web developers and UX/UI designers to ensure high performance and collaboration
Conduct regular analysis of customer feedback and data to identify areas for improvement and enhance overall customer experience



Required Qualifications

Bachelor's degree in marketing or relevant field
5-8 years of experience in customer experience or product management
Strong understanding of software engineering and digital marketing
Experience with budgeting, vendor contract negotiations, and fiscal management
Ability to lead a team and collaborate with cross-functional partners More...

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