Trust & Safety Specialist - Ogden Utah

Company: VirtualVocations
Location: Ogden, Utah
Posted On: 01/29/2025

A company is looking for a Trust & Safety Sr. Specialist - Incident Operations.



Key Responsibilities

Handle Trust & Safety cases involving customer and/or pro concerns via phone, email, and other resolution platforms
Investigate and mediate user disputes to help both parties reach a positive outcome
Make decisions regarding user account removals for violations of community guidelines and policies


Required Qualifications

Advanced proficiency in both spoken and written Spanish
Experience in Trust & Safety, Fraud Prevention, or advanced Customer Support roles is preferred
Confidence in good judgment and decision-making abilities
Ability to remain calm in difficult or complex situations
Positive attitude towards problem-solving More...

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