Warranty Manager, Project/Transaction Sales Coordinator - Draper Utah

Company: BACH TEAM LLC
Location: Draper, Utah
Posted On: 02/02/2025

Description: Position SummaryThe Warranty and Project Coordinator oversees warranty services, project coordination, and transaction sales activities, ensuring smooth operations and customer satisfaction in a single-family home building company. This blended role combines hands-on technical expertise, administrative support, and customer-focused responsibilities, requiring multitasking, organization, and excellent communication skills.Requirements: Key Responsibilities1. Warranty Management:

• Serve as the primary contact for homeowners regarding warranty issues, providing exceptional customer service.
• Investigate and resolve warranty concerns, performing minor repairs or replacements as needed.
• Document warranty claims in Buildertrend or similar software, ensuring timely and accurate resolution.
• Address warranty calls, including those outside of business hours.
• Analyze recurring warranty claims to identify potential construction or design improvements.2. Project Coordination:
  • Manage the permit submittal process for new construction projects.
  • Organize and audit project files and folders in Buildertrend to ensure accuracy and compliance.
  • Coordinate utility orders for gas and electrical lines for new builds.
  • Assist superintendents with administrative and logistical tasks.
  • Manage Builder's Risk policies, SWPPP compliance, and rebates.
  • Verify that homeowners have set up utilities post-closing and follow up two weeks after closing to address any concerns.3. Transaction Sales Coordination:
    • Collaborate with the Sales Manager to prepare and organize closing documents.
    • Coordinate with title companies to facilitate the closing process and ensure all documentation is complete.
    • Maintain and manage sales folders and files in SharePoint or similar platforms.
    • Provide photographic tours of existing homes for marketing and website purposes.Qualifications and SkillsEducation & Experience:
      • Bachelors Degree in Construction management or equivalent degree/experience
      • Familiarity with Buildertrend, SharePoint, or other construction and administrative software is highly desirable.
      • Experience in real estate transactions and documentation is a plus.Skills:
        • Strong multitasking and organizational skills.
        • Excellent verbal and written communication abilities.
        • Proficiency in construction management and administrative software.
        • Problem-solving and analytical skills to identify and resolve issues efficiently.Personal Attributes:
          • Calm under pressure and able to handle challenging customer interactions.
          • Positive attitude and strong interpersonal skills.
          • Flexible and adaptable, willing to take on diverse responsibilities.Physical Requirements
            • Ability to perform minor repair tasks and inspect construction sites.
            • Occasional lifting, bending, and physical activity required.
            • Travel to construction sites, homeowner properties, and title companies as needed.Work Environment
              • A combination of fieldwork, office work, and customer interaction.
              • Fast-paced environment requiring flexibility and adaptability. Compensation and Benefits:
                • Competitive salary based on experience.
                • Comprehensive health, dental, vision, and life insurance coverage.
                • PTO, holiday, and sick leave benefits.
                • Opportunities for professional growth within the organization.Bach Companies is an equal-opportunity employer committed to diversity and inclusion in the workplace.
                  
                  
                  
                  
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