Response Center Analyst - Burlington Vermont

Company: VirtualVocations
Location: Burlington, Vermont
Posted On: 01/17/2025

A company is looking for a Response Center Analyst - Tier 1 for a remote position with a Saturday to Tuesday shift.



Key Responsibilities

Resolve incidents through direct client interaction via phone, email, chat, and ticket management system
Monitor alerts from service and infrastructure monitoring systems and conduct initial triage
Coordinate incidents, sending alerts to technical operations teams as needed


Required Qualifications

1 year of platform monitoring experience
1 year of help desk experience
Technical certifications preferred More...

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