Sports Betting Licensed Customer Support Manager - Burlington Vermont

Company: VirtualVocations
Location: Burlington, Vermont
Posted On: 01/26/2025

A company is looking for a Senior Manager, Customer Support Operations.



Key Responsibilities

Oversee administration, quality assurance, and training functions within the customer service department
Design and implement training and quality assurance programs to enhance customer service excellence
Evaluate training effectiveness and translate quality assurance insights into actionable strategies


Required Qualifications

Bachelor's degree in Business Administration, Human Resources, Organizational Development, or related field, or equivalent experience
5+ years of senior management experience in customer service, training, or quality assurance
Deep understanding of QA systems, metrics, and continuous improvement practices
Strong leadership skills with the ability to manage diverse teams
Experience with advanced learning technologies and systems for training management More...

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