Support Engineer III - Richmond Virginia

Company: VirtualVocations
Location: Richmond, Virginia
Posted On: 09/21/2024

A company is looking for a Support Engineer 3 to join their team in delivering cutting-edge technology solutions.



Key Responsibilities

Deliver timely and high-quality incident resolution with a focus on root cause analysis and prevention
Manage escalations and sub-cases to ensure quality resolution of all issues
Develop strategies for proactive support to reduce incidents and enhance availability


Required Qualifications

4-year technical degree or equivalent work experience with a minimum of 3 years in technical support or MIS in an Enterprise environment
Demonstrated technical competence with Microsoft BackOffice Technologies
At least 3 years of experience with Microsoft Skype for Business and Microsoft Teams
Strong background in Windows-based operating systems and applications with at least 3 years of experience
Experience in network and/or VoIP technologies, including Routing and Switching Protocols, with at least 3 years of experience More...

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