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Director, Metrics Strategy - Charlottesville Virginia
Company: Capital One
Location: Charlottesville, Virginia
Posted On: 11/07/2024
West Creek 3 (12073), United States of America, Richmond, VirginiaDirector, Metrics StrategyCapital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity and managing technology risk. -For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first-line CISO has operational responsibilities and reports to the CIO. The second-line Chief Tech Risk Officer (CTRO) and their Technology Risk Management (TRM) organization oversee cybersecurity but also have broader responsibilities for reliability, software quality, resilience, and other technology risks. The CTRO is independent, reports to the Chief Risk Officer, and oversees the work of the CISO and the CIO. -Technology Risk Management (TRM) is a small organization that packs a big punch. The -100 professionals in TRM are trusted experts who oversee -14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.Our business leaders must make technology decisions constantly. TRM makes sure they have the tech risk information they need to make good decisions. Associates within TRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.As the Director, Metrics Strategy, you will create a strategy for how to use metrics to drive change; help us update our suite of metrics for cybersecurity, technology risk, and developer quality; and drive the implementation of those metrics to effect systemic change. You will be an independent contributor who will partner with subject matter experts in TRM and across all three lines of defense. -The successful candidate will be a seasoned leader with strong knowledge of quantitative methods applied to technology/cyber risk, who can think strategically, who is intellectually curious, and who thrives in a data-driven environment.Responsibilities: - - Understand our current approach and develop a strategy to better use metrics, dashboards, and governance fora to drive change. The intended audience starts at the program manager level and progresses up through the Board of Directors and formal risk appetite metrics. -
- Develop suites of metrics across the technology, technology risk, and cybersecurity domains, aligned to industry frameworks.
- Engage stakeholders across the first, second, and third lines of defense to align on the metrics and thresholds.
- Dive deeply into different domains to understand the shortcomings and limitations of metrics and ensure they are appropriately documented and communicated.
- Monitor metrics, investigate anomalies, and escalate necessary response actions.Basic Qualifications:
- Bachelor's degree or military experience
- At least 10 years of experience in cybersecurity or technology risk
- At least 2 years of experience in cybersecurity or technology risk metrics
- At least 2 years of experience with governance foraPreferred Qualifications:
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