Bilingual Vietnamese Member Associate - Arlington Virginia

Company: VirtualVocations
Location: Arlington, Virginia
Posted On: 11/21/2024

A company is looking for a Bilingual Vietnamese Member Experience Associate to assist members with their healthcare concerns and provide information and education.



Key Responsibilities:

Explain procedures, benefits, and services to members
Document incoming calls and resolve member complaints and requests
Assist with member outreach programs and maintain good customer relations


Required Qualifications, Training, and Education:

Minimum 3 months of related experience or training
At least 2 years of customer service or telemarketing experience
Medical front office experience preferred
Bilingual in English and Vietnamese required
High school diploma or GED; associate degree preferred More...

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