Business Process Expert - Norfolk Virginia

Company: CMA CGM (America) LLC
Location: Norfolk, Virginia
Posted On: 01/18/2025

ID: 543780

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Location: Norfolk Va, US





Business Process Expert





Led by Rodolphe Saad--, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.



Position Summary:



Responsible for coordinating projects and activities focused on process and performance improvement of the organization, the Business Process Expert's responsibilities involve supporting the development of new business strategies and models, communicating to main stakeholders. Supports the successful execution of assigned improvement projects. Works with different leaders in improvement projects including improvement strategies, project planning, project design, team facilitation, project management, process design, and performance management. Challenges the process and thinking in business units to bring about change and improvement. Develops and implements metrics to establish baselines and to measure improvement or change.



The Business Process Expert also serves as a resource to the BPM team, leading minor impacting types of projects or as a member of the project team, led by the Project Managers themselves.





Essential Duties / Responsibilities:



Participate in and support the facilitation of organizational, global, change and improvement projects.
Collect and analyze data as part of any related type of projects.
Apply basic core process improvement models, methodology and tools to support improvement projects and project teams.
Engage organizational departments to complete tasks, projects and achieve goals.
Support KPIs & Performance monitoring regularly. Analyze and propose follow up improvement actions to Supervisor and business domain.
Develop and communicate business process requirements and process rules to IT systems analysts.
Work on the NOVA system to support various functions such as Sales, Customer Care, and Business Process Management, providing backup and support to ensure seamless operations.
Miscellaneous related duties or projects as assigned.



Knowledge, Skills, and Abilities Required:



Working as a member of a project teams
Continuous improvement, waste reduction and problem-solving methodologies such as Lean Six Sigma
Organizational change management methodologies
Offshoring methodologies
Conducting analysis and supporting IT applications
Familiarity with IT concepts and models
U nderstand process improvement, process mapping, problem solving and "Lean Six Sigma" methodology
Understand statistical process analysis tools and techniques
Use influence as a leadership process
Facilitate meetings, projects and project teams
Work collaboratively with other departments and individuals
Familiar with planning and time management skills
Possess effective communication and analytical skills
Maintain a strategic view
Delegate work and hold people accountable for completion
Define the scope for a project

Design project strategies to achieve goals and deadlines
Proficient in Office 365 tools, MS Project or other project management software applications



Education and Experience Requirements:



Bachelor's Degree required; Master's Degree preferred.
2 years of industry and general experience required.
Lean Six Sigma Yellow/Green Belt preferred.



Come along on CMA CGM's adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.














































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