Consumer Service Specialist - Portsmouth Virginia

Company: VirtualVocations
Location: Portsmouth, Virginia
Posted On: 01/22/2025

A company is looking for a Consumer Service Specialist to handle inbound service center calls and provide customer support.



Key Responsibilities

Handle inbound service center calls and provide information on banking-related questions
Resolve customer issues and cross-sell appropriate banking products
Participate in ongoing training and maintain knowledge of products and services


Required Qualifications

High School Diploma or equivalent
1-2 years of customer service or similar work experience
Knowledge of basic banking products, including checking and credit card accounts
Ability to interact with multiple computer systems to access client information
Basic understanding of privacy regulations and customer authentication processes More...

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