Quality Analyst - Portsmouth Virginia

Company: VirtualVocations
Location: Portsmouth, Virginia
Posted On: 01/22/2025

A company is looking for a Quality Analyst to conduct quality reviews and ensure standards are met.



Key Responsibilities

Monitor seller interactions across phone and email channels to assess quality performance
Evaluate interactions against predefined quality criteria and provide actionable feedback
Identify skill gaps in agents and coordinate with training teams for remedial action


Required Qualifications

1 year of Quality Assurance experience
Experience with quality reviews and providing feedback
Ability to monitor outliers and identify skill gaps More...

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