Vice President of Customer Success - Portsmouth Virginia

Company: VirtualVocations
Location: Portsmouth, Virginia
Posted On: 01/22/2025

A company is looking for a Vice President, Customer Success.



Key Responsibilities

Develop and execute customer lifecycle strategies to enhance onboarding, adoption, and satisfaction
Lead measurable improvements in customer retention and satisfaction metrics
Align customer success efforts with sales, product management, and marketing for strategic consistency


Required Qualifications

Bachelor's Degree; MS or MBA preferred
10+ years of experience leading a distributed Customer Success team, preferably in B2B SaaS
Proven track record of managing teams within budget constraints
Deep understanding of SaaS businesses and associated renewal models
Significant experience building relationships at the executive level More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.