Property and Casualty Licensed Customer Care Representative - Portsmouth Virginia

Company: VirtualVocations
Location: Portsmouth, Virginia
Posted On: 01/23/2025

A company is looking for a Customer Care Representative to support customers and agents with insurance inquiries.



Key Responsibilities

Deliver exceptional customer service while ensuring compliance with legal requirements
Respond to inquiries related to insurance matters and resolve moderately complex issues
Document customer interactions and escalate unresolved issues for further resolution


Required Qualifications

High School Diploma or equivalent required
1-3 years of customer service experience, preferably in a call center environment
Intermediate computer skills with the ability to navigate multiple systems simultaneously
Property and Casualty license may be required, with licensing exam to be obtained within designated attempts
Experience with Microsoft Office suite preferred More...

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