Patient Access Associate 1 - Fairfax Virginia

Company: Inova Health System
Location: Fairfax, Virginia
Posted On: 01/24/2025

Day shift.

The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required. Job Responsibilities

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
  
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
  
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
  
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
  
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
  
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
  
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
  
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  
• May perform additional duties as required.
  
  
  Additional Requirements Experience - 1 year of customer service or 1 year of experience in a medical setting. Or Associates degree in lieu of experience.
  Education - High School diploma or equivalent. More...

      

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