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Supervisor, Training & Development (Instructional Design) - Vienna Virginia
Company: Navy Federal Credit Union
Location: Vienna, Virginia
Posted On: 01/27/2025
Overview To assist in planning, organizing, and supervising the day-to-day operational activities to achieve branch and division training and development objectives. Direct the development and implementation of a learner centric curriculum and associated resources to support Navy Federal's strategic goals and mission. Initiate process/procedural recommendations and lead moderately complex projects to improve overall branch efficiency. Act as Assistant Manager/Manager in the incumbent's absence.Responsibilities - Initiate, evaluate and develop plans for innovative designs that enhance and/or modify communications regarding appropriate training techniques, technologies and programs to enhance effectiveness
- Plan, develop, and provide training and development programs for business units, using knowledge of effective methods (e.g., classroom training, demonstrations, on the job training, meetings, conferences, e-learning, workshops, and other job aids, etc.)
- Supervise needs assessments to support organizational learning needs; evaluate instructor performance, the effectiveness of training programs and provide recommendations for improvement to management
- Work closely with internal communication partners to explore and initiate more effective methods of communicating with our employees
- Identify, recommend, implement and adjust training techniques, technologies, programs, etc., to enhance and maximize the training experience for employees
- Oversee and provide guidance regarding the planning and management of programs and systems to deliver exceptional learning solutions to employees
- Develop new concepts, strategies, and innovative approaches to design innovative learning solutions
- Lead and participate in cross-departmental project teams to enhance and develop training products/services and plan/implement change management solutions
- May serve as primary point of contact for project management and other related issues
- Provide support to aid in the development of instructional courses tailored to meet desired learning outcomes
- Conduct and coordinate ongoing technical training, and personal development classes for direct reports as well as for executive leadership
- Identify and resolve operational and performance gaps and obstacles; recommend and implement changes and improvements
- Provide analysis and recommendations to influence decisions by team members, department leadership, and business partners
- Compile, research and analyze trends in support of projects and initiatives including computer-based training, to modify and improve existing programs
- Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives, present conclusions and recommendations to management
- Monitor assigned projects to ensure that goals and objectives are completed according to schedule; collaborate with project teams to ensure business needs are met
- Ensure effective management of projects from inception through implementation and in accordance with customer expectations, timelines and budget constraints
- Supervise, mentor, and develop team; ensure team has the resources to be successful in their roles; provide support and feedback, and develop solutions when appropriate
- Create an effective method of minimizing conflict and dealing with it when it takes place; and be a good listener and mediator
- Perform other duties as assignedQualifications
- Working knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
- Working knowledge of instructional theories, educational psychology, educational theory, tools and resources
- Significant experience in designing and executing multifaceted training campaigns
- Significant experience managing presentation and publication production projects
- Significant experience in online publishing and project tracking tools and programs
- Experience in implementing strategic initiatives at the tactical level
- Experience in supervising and/or leading professional employees
- Experience in evaluating the effectiveness of courses, learning products and delivery methods
- Experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
- Experience in leading large projects/initiatives and managing multiple priorities simultaneously which have business risk and impact
- Significant experience in time management and organizational skills
- Advanced skill in assessing organizational training needs and researching topics for course development
- Advanced skill to successfully influence, lead and /or guide others towards goals
- Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
- Effective skill in results-oriented leadership in a challenging environment
- Advanced skill in systems analysis and design techniques
- Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
- Advanced problem solving, collaboration, critical thinking, team building, and presentation skills
- Advanced verbal, interpersonal and written communication skills
- Advanced database, word processing, spreadsheet, and presentation software skills and collaboration tools (e.g., Microsoft Access, Excel, Word, PowerPoint, etc.
- Bachelor's degree in a related field, or the equivalent combination of education, training and experienceDesired Qualification(s)
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