Director of Customer Success Operations - Virginia Beach Virginia

Company: VirtualVocations
Location: Virginia Beach, Virginia
Posted On: 01/29/2025

A company is looking for a Director of Customer Success Operations.



Key Responsibilities

Collect, analyze, and interpret key Customer Success metrics to support strategic decision-making
Establish metrics and reporting processes to measure project and customer profitability
Collaborate with COE leaders to align reporting and analysis efforts with their goals


Required Qualifications

5+ years of experience in business operations or revenue operations within a professional services or B2B software environment
Ability to collaborate across various functions in a complex organization
Strong analytical skills with expertise in Excel and Power BI
Experience in identifying efficiencies and streamlining processes
Data-driven mindset with the ability to provide actionable insights from complex data More...

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