Enterprise IT Support Officer (EITSO) -Dedicated Support - Herndon Virginia

Company: ManTech
Location: Herndon, Virginia
Posted On: 02/02/2025

ManTech is seeking a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) to serve on a Dedicated Support Team of Network Telephony Installers supporting the Voice Program Recap Office (VPRO) in Herndon, VA. - In this role, you will install network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modulesResponsibilities include, but are not limited to:

• Interact with end customers on a daily basis and must have appropriate interpersonal skills.
• Work with on a team of telephony personnel to complete designs, see the designs completed on time and on budget.
• Understanding and following Critical Design Review documents and cable run lists to complete installation projects in a timely manner.
• Understanding both the current and future IP network architecture and standards.
• Performing high quality installation work in an efficient manner.
• Running and terminating cables to voice switch equipment.
• Installing and troubleshooting a variety of telephones at user locations
• Working with users to resolve issues with telephone service.
• Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel.
• Mounting voice and network equipment in racks and running and connecting both power and service cabling as appropriate.
• Dressing cabling appropriately according to industry and Sponsor standards.
• Local travel may be required between customer buildings
• May have supervisory responsibilitiesHours of coverage: Hours will depend on the specific team being supported. - Generally, requests are to provide support between the hours of 6:00 a.m. - 6:00 p.m. -Basic Qualifications:
  • Minimum 9 years of experience with implementation of the following infrastructure networks:
  • Experience in the customer's classified and unclassified LAN infrastructure
  • Minimum 9 years of experience installing and troubleshooting telephone instruments and media gateways on the Sponsors classified and unclassified networks.
  • Some experience with implementation on the Sponsor's new unclassified network LAN infrastructure.
  • Experience reading and understanding cable run lists.
  • Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations.
  • Excellent knowledge of various cabling methodologies, industry standards and troubleshooting techniques.
  • Ability to work with engineering personnel to assist them with any technical issues encountered.
  • Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.---
  • Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills. -
  • Ability to embrace diverse technical disciplines and excellent customer service skills -
  • Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job
  • Attention to detail, leadership, and collaborative and independent work process
  • Demonstrated problem solving and technical skills to resolve critical IT issues.
  • Must be a self-starter, work independently, and work with a clear and defined mission.
  • Must demonstrate ability to thrive and succeed in a challenging environment.
  • BA/BS and 9 years of experience, or a combination of education and work experience equivalent to 13 years.Preferred Qualifications:
    • VoIP Telephone Installation experience.
    • Related work experience in a technical help desk position and IT hardware and cabling installation.
    • IAT III certification.
    • Experience with ServiceNow ITSM & ITOM.
    • ITIL - v4 Foundation, or higher, certification.Security Clearance Requirements:
      • Current/active TS/SCI with Polygraph.Physical Requirements:
        • Must be able to remain in a stationary position 50%.
        • Must be able to move/traverse within and between buildings and offices.
        • Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
        • Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.---
        • Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.---
        • Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment. More...

              

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