Quality Assurance Associate - Virginia Beach Virginia

Company: VirtualVocations
Location: Virginia Beach, Virginia
Posted On: 02/02/2025

A company is looking for a Quality Assurance Associate responsible for ensuring high-quality service through call monitoring and support.



Key Responsibilities

Monitor incoming and outgoing patient, provider, and client calls to evaluate performance
Provide onsite leadership support and participate in call calibration sessions
Analyze and report quality trends to management and assist in service improvement projects


Required Qualifications

Bachelor's degree in a related field or 8 - 11 years of equivalent work experience
2 - 5 years of relevant experience or a MA/MS degree
General PC knowledge including Microsoft Office and email
Strong customer service and quality background experience
Leadership skills with some supervisory experience preferred More...

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